Returns & Refund Policy
We want you to feel confident when shopping with Sterally.
That's why we offer a 90-Day Satisfaction Guarantee.
🛡 90-Day Risk-Free Guarantee
If you're not completely satisfied with your purchase, you may return your item within 90 days of delivery.
To start a return, please contact us at:
Our team will guide you through the process.
📦 Return Conditions
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be returned within 90 days of delivery
- Proof of purchase is required
For hygiene reasons, used items may not be eligible unless faulty.
🔧 Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We will gladly arrange a replacement or refund.
💳 Refund Processing
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing typically takes 5–7 business days
❓ Need Help?
📧 support@sterally.com
⏱ Response Time: Within 24 Hours