FAQ
Frequently Asked Questions
Find answers to the most common questions about ClearHear, shipping, returns, and support.
If you still need help, contact us anytime:
📧 support@sterally.com
⏱ Response time: Within 24 hours
👂 Product Questions
Can ClearHear push wax deeper into the ear?
No - Because ClearHear allows you to see exactly what you're doing, it helps reduce the risk of pushing wax deeper. Unlike traditional cotton buds that rely on guesswork, ClearHear provides a live HD view so you can clean safely and precisely.
Is ClearHear safe to use?
Yes - ClearHear is designed with soft silicone tips to ensure a gentle and comfortable cleaning experience. The built-in camera allows you to guide movements carefully and safely.
How does ClearHear actually work?
ClearHear connects to your smartphone using WiFi. Once connected, the built-in HD camera displays a live image on your screen, allowing you to guide the soft tip and remove buildup safely.
Does it hurt to use?
Not at all. most users find ClearHear comfortable to use. The soft silicone tips are designed to be gentle, and the camera view helps prevent unnecessary pressure.
How long does it take to clean your ears?
Most users complete a clean in under 5 minutes. The live camera makes the process faster because you're not guessing and can see exactly what you are doing.
Can children or older adults use ClearHear?
Yes - ClearHear can be used by adults and older children with supervision. Adult supervision is recommended when using it for younger users.
📦 Shipping & Orders
How fast is shipping?
Orders are typically processed within 24-72 hours.
Estimated delivery times:
🇬🇧 United Kingdom: 4–8 business days
🇪🇺 Europe: 5–10 business days
🌍 International: 5–10 business days
You will receive tracking details once your order has shipped.
For full details, please visit our Shipping Information page.
How do I track my order?
Once your order ships, you'll receive a tracking number via email.
You can track your order anytime by visiting our:
📍 Track Your Order page.
Do you offer free shipping?
We offer tracked delivery to ensure your order arrives safely. Shipping promotions may vary depending on current offers.
What if I entered the wrong shipping address?
Please contact us immediately at:
If your order has not yet shipped, we will update the address.
🔄 Returns & Refunds
What if I'm not satisfied with my purchase?
We offer a 90-Day Satisfaction Guarantee.
If you're not happy with your order, contact our support team within 90 days of delivery, and we'll guide you through the return process.
What if my item arrives damaged?
If your item arrives damaged or faulty, contact us within 48 hours of delivery.
We will arrange a replacement or refund.
How long do refunds take?
Once your returned item is received and inspected, refunds are typically processed within 5–7 business days.
💳 Payments & Security
Is my payment information secure?
Yes - Your payment information is securely processed using encrypted checkout technology. We support trusted payment methods to ensure safe transactions.
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna (where available)
📩 Customer Support
How do I get in contact?
You can contact our support team anytime:
⏱ Response time: Within 24 hours
📅 Monday–Friday
We’re always happy to help with orders, product questions, or returns.
🛡 Guarantee
Do you offer a guarantee?
Yes - Every ClearHear purchase is backed by our 90-Day Risk-Free Guarantee.
If you're not satisfied, simply contact us and we will help resolve the issue.